You can ask [COMPANY LEGAL NAME] to delete your uDrive account and the personal data linked to it at any time. This page explains how, and what happens to your data. It applies to the uDrive Android and iOS apps and this website.
Option 1: in the app
- Open the uDrive app and sign in with your mobile number.
- Go to Profile → Settings → Delete account [CONFIRM MENU PATH].
- Confirm with the one-time code sent to your phone.
Option 2: without the app
Email [EMAIL] or our grievance officer at [GRIEVANCE OFFICER EMAIL] from any address, with the subject "Delete my uDrive account" and the mobile number registered with us. To protect you, we will confirm the request with a one-time code sent to that number before deleting anything.
What happens next
- We confirm your request within [48 hours] and complete deletion within [30 days] [CONFIRM].
- If you have an active or upcoming booking, an unpaid balance, or an open damage or refund case, we finish that first and tell you.
- Any wallet balance is refunded to your bank or UPI account before the account is closed.
What we delete
- Your profile: name, email, date of birth and address.
- KYC documents and images (driving licence, Aadhaar, passport, selfie).
- Saved delivery addresses, device tokens and marketing preferences.
What we keep, and why
- Invoices, payments and booking records for 8 years, because tax and accounting laws require it [CONFIRM]. These are kept with your name replaced by an anonymised reference where the law allows.
- Records linked to an open insurance claim, police case or legal dispute until it is closed.
- Your phone number in hashed form for [180] days, only to prevent fraud and repeated abuse of sign-up offers [CONFIRM].
Need help?
Call [PHONE] or write to [GRIEVANCE OFFICER NAME], Grievance Officer, at [GRIEVANCE OFFICER EMAIL]. You may also complain to the Data Protection Board of India.