This policy explains what you get back if you cancel a booking, and how security deposits are refunded after a rental with [COMPANY LEGAL NAME].
1. Cancellation by you [CONFIRM POLICY]
Cancellation refund tiers When you cancelRent refundedDeposit refunded More than 24 hours before pickup100%100% 6 to 24 hours before pickup50%100% Less than 6 hours before pickup, or no-show0%100%Add-ons and delivery fees follow the same tiers. GST is refunded in proportion to the refunded rent. You can cancel from My bookings or the app.
2. Cancellation by us
If we cancel because a vehicle becomes unavailable, KYC cannot be completed for reasons on our side, or for any other operational reason, you receive a full refund of everything you paid. If we cancel because your documents are invalid or you are not eligible, the tiers above apply [CONFIRM POLICY].
3. Early return
No refund is due for unused time when you return a vehicle early, unless the hub agrees otherwise [CONFIRM POLICY].
4. Security deposit after the rental
After the vehicle is returned and inspected, we deduct only documented charges under the rental agreement (fuel shortfall, extra kilometres, late return, damage, unpaid traffic fines) and refund the rest. You can see each deduction in My bookings.
5. How and when refunds are paid
- Refunds are paid to the UPI account or bank account you paid from, or to your uDrive wallet if you choose.
- We initiate refunds within [3 to 7 working days] of cancellation or return [CONFIRM POLICY]. Your bank may take a few more days to show the credit.
- Large refunds may need approval by two staff members, which can add up to one working day.
6. Questions
Contact [EMAIL] or [PHONE] with your booking reference. Unresolved complaints can be raised with our grievance officer, [GRIEVANCE OFFICER NAME] ([GRIEVANCE OFFICER EMAIL]).